Profile:
CRAL was established on the 15th
of March 2000, upon realizing that Nigeria was
about the only country, yet to start implementing
the United Nations Consumer Protection Guideline
of 1985. The guideline embraces the principles
of the Eight Basic Rights of a consumer, and provides
a framework for strengthening national consumer
protection policies. Also, with the continued unchecked
influx of fake, expired, adulterated and substandard
goods, which had wrecked havoc with the lives of
unsuspecting, poor and illiterate members of our
society, CRAL saw an added need for the establishment
of the organization that will complement the effort
of government in waging war against the importation
and sale of such products, as well as protect and
promote the rights of Nigerian consumers, in line
with the United Nations Guideline of 1985. Since
inception, CRAL has continued to fight to make
sure the voices of consumers are heard in Nigeria.
Today, the consumer has become a central concern
of government and business and an increasing number
of consumers are paying attention to the quality
of the goods, ethics and the environmental concerns
CONSUMER COMPLAINTS RESOLVED THROUGH
CRAL.
The complaints we receive help us educate policy makers, the media and the public
about real problems faced by consumers, since inception consumer complaints have
played a key role in our successful efforts to hold companies accountable e.g.
1) Improved quality of close-up toothpaste on re-opening of Unilever plant by
NAFDAC in reaction to our publication.
2) Mr. Tajudeen O. Olanrewaju a consumer (Ass. Comptroller of customs) received
a return ticket to Abuja from Chanchangi Airlines as compensation for failure
to board the passenger on a particular flight.
3) Mr. Emmanuel Oyeyemi Oyekunle P.E student college of Medicine of the University
of Lagos had his monitor replaced by a retailer at the computer village through
our effort.
4) Central Bank of Nigeria in response to our petition, that Western Union Agents
in Nigeria were defrauding beneficiaries of their money transfer, placed an advert
in the dailies, inviting all affected beneficiaries to submit particulars of
their claims for redress and this has helped to put a stop to such sharp practices.
5) Improved labeling of its bottled water by Nigerian Bottling Company Coca Cola
through our effort in response to consumers complaints.
6) Two communities on community road and Ijagemo- Ilemeta got a new transformer
installed and light restored respectively through our efforts.
7) A & P foods limited. Relabelling of products to include NAFDAC batch
No.
8) Full amount refunded to Ms. Ruth Ikputu from Disc Communication Limited against
her complaint for poor quality service and for excess money charged her by Disc
Communication.
9) OK Foods. Relabelling of products to include expiry dates.
10) Newbisco Biscuits. Relabelling of products to include expiry dates.
11) Reconnection of Electricity at Alade Market Ikeja by NEPA through our effort.
