Appointment time should be established within 24 hours from the receipt of the service call. ATS expects all calls to be closed within
48-business hour of the FSP receiving the repair order. Please advise ATS Warranty Inc. of all status information daily, by using the call management form in the service partner section of this site.

If the Customer requests an appointment date beyond 24 hours,
update ATS Warranty Inc. with the appropriate comments.

If there are any discrepancies in the repair order, such as an incorrect address or telephone number, contact us immediately.

ATS Warranty Inc. expects all technical personnel to be clean, presentable, courteous and professional at all times while on-site.

The duration of an average service call should not exceed 1 hour of work time per machine. In the event that an FSP is exceeding the one-hour per unit average, they must contact our help desk and escalate the trouble call.

FSP are expected to use standard static prevention procedures.

Replace the defective component(s) in Customers system, with component(s) provided by the manufacturer or warranty company. If DOA or incorrect part(s) are received, or part(s) are missing, call ATS Warranty Inc. Help Desk at (888) 273-2596 while on-site.

Complete the repair and insure that the Customer's system boots to the operating system, and component drivers (if applicable) are installed properly. Replacement hard drives may not be preloaded with Customer’s

original software. Contractor will not be responsible for loading the Customer’s personal application software. The Contractor is not responsible for loading software other than the component drivers unless prior arrangements have been made.

All repair orders must be closed through ATS Warranty Inc.’s web-site. The FSP will need the following information when closing a repair order. (Case
ID, Customer name, Technicians Name, Service Company Name, Date Closed,Total repair time, Serial number, Part Tracking Number (if applicable), Call Status, Your Invoice Number, and Update Notes). We will need your actual invoice sent to us for our records and verification. Invoices sent to us must match your closeout information completely. Please include tracking number and case ID number on all hard copy invoices.